Privacy Policy

Thank you for visiting ProShop.com.pk (“Website”, “Site”, “we”, “our”, or “us”).
Your privacy matters to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

By accessing, using, or purchasing through ProShop.com.pk, you agree to the terms described in this Privacy Policy. We respect your trust and ensure that your data is handled responsibly and securely.

1. Information We Collect

We only collect information that is necessary for your order and for improving your experience with us.
When you place an order or create an account, we may collect details such as:

  • Name, gender, and contact details (email, phone, address)

  • Delivery address (if different from billing)

  • Payment details (credit/debit card or bank account)

  • Account login details (username and password)

You can browse ProShop.com.pk without sharing any personal information. We only receive personal data when you register or make a purchase.

2. How We Use Your Information

Your personal data helps us serve you better. We use it to:

  • Process and deliver your orders

  • Communicate order updates and support

  • Verify and process online payments

  • Improve our website experience and product offerings

  • Personalize website content based on your preferences

  • Conduct research and understand customer interests

  • Send promotional offers, updates, or newsletters (only if you’ve subscribed)

You can opt out of marketing emails anytime by clicking the “unsubscribe” link in our emails.

3. Sharing Your Information

We value your privacy and do not sell or rent your personal data to third parties.
However, we may share limited information with trusted partners to help us operate our business, including:

  • Delivery partners – to deliver your orders

  • Payment processors – to securely handle transactions

  • IT and security providers – to keep your data safe

  • Marketing or customer support agencies – if you’ve opted in for updates

We may also disclose information if required by law, to prevent fraud, or to protect our customers’ and company’s rights.

If ProShop.com.pk merges with or is acquired by another business, we will ensure your data remains protected under the same policy, and you’ll be informed before any changes take effect.

4. Data Storage and Security

Your personal information is securely stored on our servers or on trusted off-site servers.
We use strong security measures such as:

  • SSL encryption for payments and sensitive data

  • Firewalls and secure servers

  • Limited access to authorized personnel only

Although we take every precaution, no online system is 100% secure. Therefore, we encourage you to protect your account by using a strong password and never sharing it with anyone.

5. Account Protection

Your password is the key to your account. Please use a unique and strong password and keep it confidential.
If you suspect that your account has been compromised, contact us immediately so we can help secure it.

6. Use of Data for Research and Marketing

We may use anonymized (non-personal) data for internal research, marketing insights, or statistical purposes.
You may occasionally receive surveys or promotions from us — participation is always optional.

If you prefer not to receive marketing emails or messages, you can unsubscribe anytime, and we’ll update your preferences within 7 business days.

7. Competitions and Promotions

If you take part in any competition or promotional campaign, we’ll use your details to contact you if you win and to share related updates. Details of each competition will be provided in its own terms and conditions.

8. Links to Other Websites

Our website may contain links to other websites. Please note that ProShop.com.pk is not responsible for the privacy practices or content of those third-party sites. We recommend reading their privacy policies before providing any personal data.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections if any of your information is inaccurate

  • Ask us to stop using your data for marketing purposes

To exercise these rights, you can contact us through our Contact Us page, and we’ll respond promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. Any updates will be posted on this page, and the revised date will be mentioned at the top.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:
📧 support@proshop.com.pk